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Frequently Asked Questions

When can I expect to receive my order? 

Your order processing time is 3-5 business days. Once the order is shipped, you will receive an email with tracking info.

 

International Shipping

Xpandasox® has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply place any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred to the GlobalShopexcart. Please note that certain items may not apply. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is complete, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786) 391-4868.

 

What is the Return Policy?

Customer satisfaction is our priority, and we want you to be happy with your Xpandasox®. If you don't love them, no worries! Please complete our return authorization form and we will be happy to offer a refund or exchange. You will not be charged shipping for exchanges. Download our Return Authorization Form

 

How can I contact Xpandasox®? 

Feel free to reach out to us via email at contactus@xpandasox.com or by phone: 732-403-0611. Our hours of operation are Monday-Friday 9am-5pm EST.

 

What size should I order? 

Xpandasox® follows the industry standard sock sizes listed below. For more information on sizing, please reference our spec sheet here:[Download]
9-11: Fits women's shoe size 5-10
10-12: Fits women's shoe size 10-12
10-13: Fits men’s shoe size 8-12

 

How far can Xpandasox® stretch? 

The Xpandapanel™ allows each sock to stretch 24+ inches, but please reference our spec sheet for more fit details:[Download]